FAQ's
0481 131 474
General Questions
Q: How can I keep my candles looking their best?
A: Candles will discolour or fade when they are exposed to intense light for extended periods. We do not recommend displaying your candles for long periods in direct sunlight, fluorescent lighting or other strong illumination. Wax will soften in temperatures over 80 degrees Fahrenheit. This may cause taper candles to bend or negatively affect the quality of your candles. Store your candles in a cool, dry place.
Q: Why do candle wicks sometimes become mushroom shaped?
A: When the candle is consuming wax more quickly than the flame can burn completely, carbon deposits may develop. This will most likely occur when the wick needs to be trimmed. Blow out the flame, trim off the wick and carbon deposit and relight. Do not allow the wick trimmings or other materials to fall into the wax pool.
Q: How can I remove candle wax from fabric?
A: Whenever available, we suggest that you consult the laundering instructions provided by the manufacturer of the tablecloth or other fabric. Professional cleaners are also valuable sources of information.
Q: Do your candles have lead wicks?
A: There has been a good deal of recent coverage in the media regarding possible health issues relating to candles containing lead wicks, some of which has unfortunately been confusing or misleading. In order to eliminate any concern or confusion on the part of our guests and consumers in general, we would like to assure you that none of our ranges have lead wicks. All products available from candlewick house are today manufactured with pure cotton wicks that are free from lead and completely safe. We are firmly committed to providing our customers with high quality candle products that can be enjoyed and enjoyed safely.
Q: Do you have a candle that "eats" smoke or cooking odors?
A: All our fragranced candle ranges will mask smoke or cooking odours. The Home Remedies range form Yankee Candle contains a special patented formula that eliminates specific odours
Q: Can I refill my jar candle when it is empty? Do you recycle the empty jars?
A: Because glass weakens as it accumulates bumps and scratches from use, we do not recommend refilling jars for re-use as a candle. However, they make terrific holders for all kinds of things around your home: buttons, nails, cotton balls, potpourri, seashells ... whatever small collections you may want to display.
Q: How do I use Tarts?
A: Tarts/Melts offer you exceptional home fragrancing without the mess of traditional simmering potpourri. Place a Tart in the top of a dry potpourri burner and never add water. Light one of the unscented tealights (never use scented tea lights) below for a controlled low flame made especially for potpourri burners. When melted, the wax potpourri will release its wonderful fragrance. You can also mix different fragrances together to create your own unique blend of aromas.
Q: If I wanted to use my empty jar for storage, how can I remove the metal wick base?
A: This is a relatively easy process. Once all wax is removed, simply pour in enough rubbing alcohol to cover the base and allow the jar to sit for a few days. The rubbing alcohol should soften the glue and release the base. It is important that you allow the rubbing alcohol time to work and that you don't pry at the base with your hand or any object.
Q: Why does it say to discontinue using the candle when a half inch of wax remains?
A: The glass can get hot on the bottom as the flame nears the base of the jar and most of the wax has been consumed. When this instruction is followed the glass will not get too hot. For your safety, we also recommend burning all candles on heat resistant surfaces, such as a plate or trivet.
The information above was sourced from Salt City Candle Company & Yankee Candle Company.
